Refund Policy
Last Updated: February 23, 2026
Payments are processed by Paddle.
Refund Eligibility
Refunds may be requested within 7 days of purchase.
Refunds are not guaranteed and are evaluated case-by-case.
Non-Refundable Cases
Refunds will generally not be issued if:
- significant use of the service has occurred
- violation of Terms has occurred
- refund is requested after 7 days
How to Request Refund
Contact: support@storygraph.org
Include:
- email used for purchase
- reason for request
Chargebacks
Users are encouraged to contact support before initiating chargebacks.