Refund Policy
Last Updated: February 23, 2026
All subscription plan charges and one-time add-on purchases processed by Paddle are governed by the following Refund Policy. Please review these details prior to completing checkout.
Refund Eligibility Window
Subscribers are eligible to request a refund within 7 days of the initial payment date. Refund requests submitted after this 7-day period will not be considered for refund, and billing will continue until canceled.
Refunds are evaluated on a case-by-case basis and are not automatically guaranteed.
Non-Refundable Cases
Refunds will generally not be issued under the following conditions:
- Significant usage of subscription resources has occurred (e.g. substantial generation of AI tokens or AI images).
- Your user account has been suspended or terminated due to a violation of our Terms of Service.
- The transaction occurred more than 7 days prior to the refund submission date.
How to Submit a Request
To request a refund, please email our support team at: support@storygraph.org
Your email must include:
- The email address associated with your Story Graph account.
- The Paddle checkout receipt ID or transaction reference.
- A brief explanation of the reason for your request.
Chargebacks & Disputes
Users are highly encouraged to contact our support team directly to resolve any billing questions or issues before initiating a formal dispute or chargeback with their credit card provider or financial institution.